Our subscription plan has a 12-month minimum commitment. After that, it moves to a month-to-month basis, giving you flexibility to continue or cancel as needed. If you choose to cancel after 12 months, the website will no longer be available as we retain ownership of the site design. 

If you cancel before the 12-month term is completed, you will be responsible for paying the remaining balance of the website cost, minus the amount you’ve already paid through your monthly subscription. We prioritize long-term relationships and seek clients who value that same approach.

We provide a 7-day grace period for all invoices. After the grace period, a $25 late fee will be applied. For subscriptions, if multiple payments are overdue and no communication is made, we reserve the right to cancel the contract, requiring payment for the full website cost. However, we’re flexible and understanding of genuine situations — just let us know if you’re facing challenges.

We send invoices via Stripe, where you can securely pay by credit or debit card. For subscription services, monthly payments are made by card. For lump sum projects, we prefer ACH bank transfers to minimize processing fees. We do not accept checks or money orders.

Yes, the $100 per additional page is a one-time charge. So if you need 3 extra pages, it’s a simple $300 charge, not a recurring monthly cost.

If, during the design phase, we are unable to create a website that meets your satisfaction and you choose not to move forward, we will refund your initial payment. However, once the site build begins, no refunds are issued. Any additional refund requests will be considered on a case-by-case basis.

After the 12-month commitment, your subscription automatically continues on a month-to-month basis. Many clients find that as their website generates more value over time, the cost justifies itself. We aim to work with clients long-term, helping their site evolve as their business grows.

No, we do not offer a buyout option after the subscription minimum. Our subscription model is designed to support both clients and our business long-term, ensuring continuous service and updates. It allows us to focus on providing excellent ongoing support without the constant need to replace income with new sales.

Yes! For $50/month, you can add unlimited edits and support to the lump sum package. This comes with a 6-month minimum commitment. If you cancel and later want to reinstate it, a new 6-month agreement will be required.

The main difference lies in the payment structure and ongoing services. The lump sum option involves a one-time payment plus small monthly hosting fee, saving you more in the long term. The subscription spreads the cost out over time, with the added benefit of ongoing support and updates. Choose the option that best fits your cash flow and business needs—short-term savings or long-term flexibility.

No, due to the complexity of e-commerce setups, we only offer these services under our lump sum pricing structure, plus Shopify’s annual fees. The subscription model is reserved for standard websites.

Yes, you will always retain ownership of your domain. Even if we helped register it for you, the domain is yours to keep.

Yes, but in a limited capacity. Our packages include on-page SEO basics such as fast load times, meta tags, a sitemap setup, and search optimization. For a more extensive SEO strategy, including link building and content marketing, we have in-house SEO experts who can provide tailored solutions based on your business goals for an additional fee.

Our SEO rates vary depending on the project scope. Pricing is customized based on the aggressiveness of your SEO strategy and how much work is involved.

Yes, effective SEO works, especially in competitive markets. However, it’s a long-term strategy that requires patience, typically taking 6-12 months to see significant results. SEO isn’t a quick fix, but it’s an essential investment for sustained online visibility. That’s another reason we require initial 12-month commitments — we want to help you see the SEO results you deserve.

No, legitimate SEO takes time. Any agency promising to get you to the top of organic search results quickly is likely using questionable tactics that could harm your site in the long run. While we can optimize your site, front-page rankings depend on competition and Google’s algorithms. Alternatively, Google Ads can help more people see your site quicker without threatening your long-term SEO. If you’re interested in our ad package, reach out through our contact page or through your account manager.

Our SEO experts focus on creating high-quality, content-driven pages that appeal to both users and search engines. We handle on-page optimization, technical SEO improvements, and work on building your site’s authority through strategic content creation and partnering with high-authority websites for backlinks.

Yes, we start all SEO engagements with a comprehensive audit to identify areas for improvement on your website. This is crucial to ensure that all foundational elements are in place before advancing with an SEO strategy, and is included with all SEO packages.

SEO is a long-term investment, generally requiring 6-12 months to see meaningful impact. This timeline depends on various factors, including the competitiveness of your industry and the current state of your site.

Our typical website build time is 3-6 weeks for normal websites, and 6-12 weeks for Shopify integrations, depending on how quickly we receive content and feedback from you and the complexity of the project. During your kickoff meeting we will provide a specific, clear timeline of when you can expect your website to be ready.

No, if you cancel your subscription, the website will no longer be available. However, you will retain ownership of your domain and any content or assets created for the site.

We’ve built a network of trusted partners who are ready to step in should anything happen to our primary team. Our dev partners are familiar with our processes and have access to all necessary tools, ensuring your website will remain supported.

Generally, we recommend reaching out to your account manager that you’ll meet during your kickoff meeting or initial introductory call. They have direct access to our devs and can get edits completed quickly.

Alternatively, if your account manager is unavailable, simply email us at edits@timpcreative.com with your domain name and personal account number, and your request will go directly into our support system. We’ll handle it from there and notify you once it’s complete.

Our packages are complete with optional add-ons for your convenience. Any site built with a standard package will be a full, well-performing, SEO-friendly, fast, and beautiful website. Any sites built with Shopify will additionally have annual Shopify fees that will be added to your invoice once a year.